Refund & Return Policy

1. Order cancellation

Cash-on-delivery (COD) orders can be cancelled by the customer any time before the order is shipped, from My Account → My Orders. Once an order has shipped, please contact us instead of cancelling — see the Returns section below.

Orders paid online (FPX / DuitNow QR) that need to be cancelled before shipping should be reported to us via Contact Us so we can process a refund per Section 3.

2. Returns

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item. We'll arrange a replacement or refund at no extra cost to you.

Change-of-mind returns are accepted within 7 days of delivery for unused items in their original packaging. Return shipping costs for change-of-mind returns are borne by the customer.

3. Refunds

Once a return or cancellation is approved, refunds for online payments (FPX / DuitNow QR) are issued to the original payment method within 7–14 business days, depending on your bank. COD orders that were cancelled or returned before any payment was collected require no refund; if cash was already collected on delivery, we'll arrange a bank transfer refund instead.

4. Non-returnable items

Custom-cut, custom-printed, or made-to-order items cannot be returned for change of mind, but are still covered under Section 2 if damaged, defective, or incorrect.

5. How to start a return or refund

Contact us with your order number (find it via Track Your Order) through the details on our Contact page, and we'll guide you through the next steps.